Returns, Exchanges & Cancellations

At Crazy Sparkles, we're always with you — before and after your purchase. 💖

Have questions about fabric, sizing, or styling before placing your order? Just message us on WhatsApp or Instagram — our team is happy to help you make the perfect choice. We want every purchase to feel stress-free and something you'll absolutely love.

We're a small brand, and we genuinely care about every single customer.

✅ Quick Summary

Easy 7-day exchange on eligible orders
First size exchange is FREE – we've got you covered!
Damaged or incorrect item? We'll replace it at no additional cost
Store Credit issued as a Shopify Gift Card if a replacement is unavailable
Damaged or incorrect items must be reported within 7 days of delivery
Orders cannot usually be cancelled once placed

📦 Order Cancellation

We begin processing your order immediately after placement to ensure the fastest possible dispatch. As a result, cancellation requests cannot usually be accommodated once an order has been placed.

We request you to carefully review the product description, size chart, and images before placing your order. If you have any questions, feel free to message us on WhatsApp before ordering—we're always happy to help.

🔄 Exchange Policy

Size Issues

We understand that finding the perfect fit online can sometimes be difficult.

Please refer to the size chart available on every product page before placing your order. If you're unsure about your size, simply contact us—we'll gladly assist you.

If you need a different size after receiving your order:

Raise your exchange request within 7 days of delivery
Email us at care@crazysparkles.com with your Order ID and request details
Your first size exchange is completely FREE
From the second exchange onwards, a ₹200 charge per item will apply to cover reverse pickup and re-shipping costs
Exchanges are available only for another size of the same product, subject to stock availability
Exchanges for a different design or style are not available

⚠️ Damaged / Defective / Incorrect Product

Every product undergoes strict quality checks before dispatch. However, in the unlikely event that you receive a damaged, defective, or incorrect item, we'll make it right.

Please:

Report the issue within 7 days of delivery
Email care@crazysparkles.com with your Order ID and clear product images
We strongly recommend recording an unboxing video while opening your package, as it helps us verify and resolve damaged or incorrect product claims more quickly. If an unboxing video is unavailable, we may request additional information or evidence to process your claim.

Once your claim is verified:

We'll arrange a free replacement
If the same product is unavailable, we'll issue Store Credit as a Shopify Gift Card
No exchange fee will be charged for damaged, defective, or incorrectly shipped products

✅ Exchange Eligibility

To be eligible for an exchange:

Product must be unused, unwashed, and in its original condition
All original tags and packaging must be intact
Exchange request must be raised within 7 days of delivery

Crazy Sparkles reserves the right to reject exchange requests if the returned product does not pass quality inspection or shows signs of use, washing, alteration, or self-inflicted damage.

❌ When Exchange is Not Accepted

Exchange requests cannot be accepted for:

Change of mind or personal preference
Incorrect product selection by the customer
Products purchased during clearance sales, final sale, or items specifically marked as "Non-Exchangeable"
International orders
Used, washed, altered, or damaged products
Minor colour variations (approximately 10–15%) caused by photography, lighting, or screen settings

💰 Refund Policy

We primarily offer exchanges or Store Credit instead of cash refunds.

Refunds are not provided for size issues, change of mind, or personal preference.

In exceptional situations where a replacement cannot be arranged:

Refunds will be processed to the original payment method within 5–7 business days
For Cash on Delivery (COD) orders, refunds will be made via bank transfer within 5–7 business days after receiving your bank account details

🎁 Store Credit

If a replacement product is unavailable:

Store Credit will be issued as a Shopify Gift Card
Your Shopify Gift Card will be sent to your registered email address with instructions on how to redeem it
The Gift Card is valid for 90 days from the date of issue
It can be used on any product available on crazysparkles.com
Any unused Gift Card balance (if applicable) can be used for future purchases until the Gift Card expires
Gift Cards are non-transferable and cannot be redeemed for cash

📋 How to Request an Exchange

Email care@crazysparkles.com
Mention your Order ID and explain the issue
Attach clear product images (mandatory for damaged/defective product claims)
Share your unboxing video if available
Please do not self-ship your product without approval. Our support team will arrange the reverse pickup wherever available.

Once approved:

Exchange requests are processed within 5–7 business days
Replacement products are generally delivered within 7–10 business days, depending on your location

📌 Important Notes

Every product undergoes strict quality checks before dispatch
A product can be exchanged only once
Exchange requests are processed only after product verification
Orders refused at delivery or returned due to customer unavailability may not be eligible for future Cash on Delivery (COD) orders
Customers are responsible for providing accurate shipping details. Additional shipping charges resulting from incorrect or incomplete addresses may be borne by the customer
Crazy Sparkles reserves the right to reject exchange or damage claims if the product shows signs of misuse, alteration, or self-inflicted damage
Our goal is always to find the fairest solution for every genuine customer. If you have any concerns, please reach out to us—we're here to help.