Return, Exchange & Cancellation Policy
At Crazy Sparkles, we strive to provide a smooth and hassle-free shopping experience. Your satisfaction is our priority, and we’re always here to help 💖
💖 We’re a small brand and genuinely care about your experience.
✅ Quick Summary
- Orders cannot be cancelled once placed
- 7-day exchange window available
- ₹200 exchange fee per item
- No refunds — exchange or store credit only
- Damaged/wrong items must be reported within 48 hours
Order Cancellation
- Once an order is placed, it cannot be cancelled, as we begin processing it immediately for quick dispatch.
Exchange Policy
Size Issues
- Please refer to the size chart before placing your order.
- If you face size issues, you may request an exchange within 7 days of delivery.
- Exchanges are subject to product and size availability.
- A ₹200 charge per item will apply for reverse pickup and re-shipping.
(This helps us cover logistics costs and keep our product prices affordable.)
Damaged / Defective / Incorrect Product
- In rare cases where you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery
- Share clear images of the issue for verification
- After verification:
- We will arrange a replacement, or
- Provide store credit if the item is unavailable
Return & Exchange Eligibility
To be eligible:
- Product must be unused, unwashed, and in original condition
- All tags and packaging must be intact
- Request must be raised within 7 days of delivery
Non-Returnable / Non-Exchangeable Items
- Products purchased during SALE or discount offers
- International orders
- Minor color variations (10–15%) due to lighting or screen differences
- Products that are used, washed, or damaged
- Change of mind after purchase
Refund Policy
- We primarily offer exchanges or store credit instead of refunds
- In exceptional cases (such as product unavailability), refunds may be processed to the original payment method
- Refund processing time: 5–7 business days
👉 We always aim to resolve issues quickly and fairly for our customers.
Store Credit
- If a replacement is not available, store credit will be issued
- Store credit is valid for 60 days
How to Request an Exchange
- Email us at care@crazysparkles.com
- Share your Order ID + issue details
- Attach clear product images (if applicable)
- Our team will respond within 24–48 hours
Important Notes
- All products undergo strict quality checks before dispatch
- Exchange requests are processed only after product verification
- A product can be exchanged only once
Contact Us
For any queries or exchange requests: